Troubleshooting

Q: How do I check my test results?
A: Sterilizer test results are available any time online through your secure and confidential account Dashboard. Simply log in with your username and password or follow the steps to create an account.

Q: I am a new customer; how do I register?
A: Welcome! Simply create an account as a new customer. Fill in the requested information, and your account should be ready within seconds!

Q: Where is my facility ID number?
A: Your facility ID number is located in your account Dashboard under the My Facilities section. It is essential to write your ID number on EVERY test you send to Propper Manufacturing.

Q: I do not see a designated space to write my facility ID, where should I write it on the test envelop or test record sheet?

You can write in your Facility ID on at the bottom of the test record sheet underneath your address or above the date on the test envelop (depending which version of the product you currently have). Please see theses images for exact location.


Q: How often should I check my sterilizer?
A: According to AAMI, CDC, ADA, and OSAP standards, biological monitoring is recommended, at minimum, on a weekly basis.

Q: What exactly is Biological Monitoring (i.e., spore testing)?
A: To ensure that your sterilizer is working correctly, Biological Indicators that contain large, known quantity of the highly resistant spore Geobacillus stearothermophilus for steam or Bacillus atrophaues for dry heat and ethylene oxide sterilization. Biological Monitoring is the only definitive method of demonstrating sterilization, because it determines if actual microbial life has been destroyed.

Q: I recently sent my spore test in, when will I see my results?
A: All spore test will be processed upon their arrival at our laboratory. Test results for indicators for steam sterilization take 24 hours and 48 hours for EO and dry heat cycles. After results are ready they will be uploaded on our website.

Q: Will my spore test results come in the mail?
A: NO, we have improved our processes to make test results available to you whenever you need them on our website. Create your free account here.

Q: How do I maintain an accurate record of my rest results in case I get audited?
A: A printable version of your results are available at all times through our website.

Q: My spore test result came back positive, what now?
A: In the case of a positive spore test you will immediately receive a call from our customer service team. They can answer any specific questions that you have, but it is recommended to review all of your sterilization protocols after receiving a positive test. Please consult AAMI and CDC guidelines to be sure your you are following the most up to date standards. We recommend conducing another spore test immediately after any changes to protocols or autoclaves to confirm your sterilizer is working properly.

Q: My spore test result came back inconclusive, what do I do now?
A: In the case of an inconclusive spore test you will immediately receive a call from our customer service team. They can answer any specific questions that you have, but it is recommended to review all of your sterilization protocols after receiving an inconclusive test. Please consult AAMI and CDC guidelines to be sure your you are following the most up to date standards. We recommend conducing another spore test immediately after any changes to protocols or autoclaves to confirm your sterilizer is working properly.

Q: What typically causes a spore test to fail?
A: The most popular reason for test failure is an operator error. Accurate training of employees in the sterilizer operation and procedures can result in more efficient sterilization. If you have continued positive or inconclusive spore test results, you should consult your sterilizer/autoclave maintenance team to determine whether your machinery is malfunctioning.