Terms & Conditions

To place an order:

  • Call Customer Service: (718) 392-6650, Option 1

Online Terms of Sale:

  • F.O.B. Propper Manufacturing Company, Long Island City, NY 11101.
  • Prices subject to change without notice.
  • Cancellations cannot be accepted for merchandise that has already been shipped.
  • Once shipped, all merchandise is subject to the Return Goods Policy.
  • All shortages of material shipped by Propper must be reported in writing within 7 days from the date of delivery. After 7 days there will be no credit issued or request for a replacement shipment honored.
  • Items shipped in error / incorrect items received instead of ordered items must be processed in accordance with the Return Goods Policy.


The following items are not acceptable for return:

Any Discontinued products, Products in Obsolete Packaging, Special Order Items (including Private Label), Broken Cases, Items beyond their expiration date, and Diagnostic Blades and Handles that have been sterilized.
Defective merchandise is subject to Propper’s Warranty and Limitation of Liability Statement. Full credit/replacement will be made on all verified claims.

Warranty and Limitation of Liability:

Vendor expressly warrants to the original purchaser of its products that the Products shall be free of imperfections and defects in manufacturing for a period of one year from date of shipment unless a longer warranty period is specified in an authorized published description of Vendor products. If any defects appear within that time, Vendor shall, at its option, either repair or replace the defective product provided that the product has not been subjected to abnormal use, storage, or servicing. This warranty is expressly in lieu of all other warranties, express or implied, including the warranties of merchantability and fitness. In addition, Vendor shall not be liable for incidental or consequential damages which may result from the use of the product by itself or in conjunction with any other products, or the incorporation of the product into any other products, or for any breach of contract by sale of this product.